Have an issue with your PCX Desktop application? Sync failures? To help us investigate and resolve the issue quickly, please provide the following information so our Support team can begin troubleshooting.
- First, we need to confirm the current version of the PCX Desktop you are running. You can find the version number by opening the gear icon and clicking ‘About’.
- After clicking ‘About’ you will see the specific version you are running. There is a copy button available so it is easy to copy the value and include it in your email to techsupport@primetechpa.com.
- Now that you have verified the current version of the PCX Desktop you are using, the next step is to zip up your logs for review. This button is available by selecting the gear icon and clicking ‘Zip Logs’. A file explorer will open and you can save the folder locally so you can also attach this to your support email.
Important: Please perform this action on the affected laptop. The required files are generated locally and are tied to that specific workstation’s installation and event history.