ProCal Direct Password Reset

If you:

• Have an expired password message
• Have forgotten your ProCal Direct password

Use https://reset.procalonline.com/ to reset your password.

Steps.

1. Choose "Reset Your Password"
2. Enter the full user@company.procalonline.com user you are using for the Windows Virtual Desktop sign in
   
3. Confirm the characters in the picture. You can use a refresh icon on the right of the field to get a new picture if it is unreadable. 
4. Click Continue
    
5. Next you should see a valid email address in the drop down message. Select one that can receive a message with the link to allow reset. Again confirm the pictured characters. Click Continue.

   

6. Next you should see a confirmation screen
   
7. Email will arrive from pcdsupport@primetechpa.com

8. 

   Select the link to open the next step.

9. 

   On the page that appears enter a New Password and Confirm it. See the rules that follow, and confirm the characters on screen again. Click Reset Password to save and confirm your password.
    

   

Problems? Email techsupport@primetechpa.com with details like your ProCal Direct user ID and Company Name, as well as a screenshot of whatever error messages or blocking steps you are receiving.